Persystent Technologies Promotes Bill MacDonald to Run Customer Management Program
Tampa, FL – January 28, 2009, Persystent Technologies, developers of the fastest PC recovery product on the market, restoring corrupted, changed, or missing OS and application files in 30 seconds or less, today announced the appointment of Bill MacDonald to run its new customer experience management program. MacDonald, who is being promoted from his role as a sales executive with the company, will work to build a new level of engagement and trust between Persystent Technologies and its rapidly expanding customer base.
As Customer Account Manager, MacDonald will oversee all customer interactions, with a focus on ensuring that Persystent Technologies’ customers achieve maximum value from their use of the company’s PC recovery and restoration software – from initial implementation to extended deployment. In this newly created approach, MacDonald will drive the creation and maintenance of the end-to-end customer experience and satisfaction, develop new service offerings and support resources and will also work to expand the company’s Managed Service Provider (MSP) network across North America.
“Bill's track record of increasing sales growth while building customer trust, along with his ability to utilize both business and technical knowledge of the company have helped him secure deals and increase customer satisfaction,” said Joe Loughry, President and CEO. “I’m confident that in his new role Bill will continue to successfully execute, ensuring Persystent Technologies exceeds customer expectations on all fronts.”
Persystent Technologies ensures that workplace PCs are always work-ready by identifying and resolving system problems every single time the computer starts up. By using Persystent Technologies, IT organizations eliminate PC reimaging, and the time and expense associated with it, reducing help-desk calls and maintaining the reliability of a company’s most important worker productivity tool. Unlike any other disaster recovery product, Persystent Technologies is the only solution that works if the PC is on or off the network, even if the OS is corrupted or cannot engage. The fastest PC recovery product on the market on the market because it only restores corrupted, changed or missing files, Persystent Technologies is ideal for organizations with a high ratio of employees to IT staff and that have a need to maintain a high degree of business continuity.
MacDonald has nearly 25 years of experience in sales and account management across multiple industries. Most recently he served as Persystent Technologies’s Southeast territory manager, where he effectively developed the company’s home market.
Prior to Persystent Technologies, MacDonald held sales and marketing leadership positions in dental, industrial, technical and software industries. He holds a bachelor’s degree in communications and business administration from the University of Scranton with additional technical certifications in A+, Novell, and Microsoft.
About Persystent Technologies
Persystent Technologies ensures that end user desktop & laptop computers are always available, dependable and work ready, no matter where or when they are used. Recognizing that the computer is a company’s most important worker productivity tool, Persystent Technologies solutions offer the fastest and only automated PC recovery product on the market, restoring corrupted, changed or missing Operating System (OS) and application files 30 seconds or less.
Unlike any other disaster recovery provider, Persystent Technologies offers the only solution that works if the PC is on or off the network, and even if the OS is corrupted or cannot engage. Nothing, including viruses, malware or unauthorized programs, can stop a Persystent PC from returning to its desired configuration. By simply rebooting the system, either automatically or on demand, Persystent Technologies eliminates the need for manual PC reimaging without disturbing end user data, settings or personal profiles during the restoration process.
By installing Persystent Technologies solutions on end user PCs, IT staffs will benefit by controlling PC damage, reducing calls to the help desk, enforcing compliance and improving the success rates of software patches and updates. Founded in 2002, Persystent Technologies solutions have been embraced by companies throughout North America, including government, health care and education sectors that have a high ratio of employees to IT staff and require 24/7 business uptime.
For more information, visit www.persystent.com.