Managed Service Provider IT Authorities Partners with Persystent Technologies to Reduce Help Desk Calls, Increase Customer Satisfaction and Boost Their Bottom Line
Tampa, FL, February 9, 2009 – Persystent Technologies, developers of the fastest automated PC recovery product on the market—restoring corrupted, changed, or missing operating system and application files in 30 seconds or less—today announced that IT Authorities has chosen Persystent Suite to help accelerate recovery of end user PCs when disaster strikes. A true managed service provider (MSP), IT Authorities specializes in network monitoring and security, disaster recovery and preparedness and virtualization services, to help ensure an organization’s networking and advanced IT infrastructure is running properly, reliably and at peak efficiency.
IT Authorities will deploy Persystent Suite to help ensure that end user PCs are always available, dependable and work ready. Unlike other disaster recovery solutions, Persystent Suite is unique in its ability to rapidly recover an end user PC, regardless of whether it is connected to the network, and even if the operating system is corrupted or cannot engage. Persystent Suite will enable IT Authorities to achieve important business objectives: “IT Authorities’ disaster recovery solutions minimize application downtime, reduce time to recovery and eliminate failures due to hardware or site dependencies,” said Jason Caras, CEO, IT Authorities.
For some of IT Authorities’ customers in the health care field, rapid PC recovery could mean the difference between life and death. “IT reliability provides unparalleled value in the health care field, for example, where a failed or corrupted application can impact a doctor’s ability to make a diagnosis or issue a prescription,” says Caras. “The speed at which the Persystent software can restabilize an end user PC after failure, either automatically or on-demand, gives us great confidence that we can continue to meet, and exceed, our customers’ service level expectations for business uptime.”
From Persystent Suite’s centralized management console, IT Authorities can remotely monitor and manage its customers’ IT infrastructure—from hardware to software, and from routine processes to one-time special tasks. IT Authorities has gained its customers’ trust via its “Orchestra of Precision” process, a proprietary approach that ensures IT systems effectively support a business and, when any part of a system fails or degrades, the issue is quickly resolved.
By automating the PC recovery and imaging process, Persystent Suite will enable IT Authorities to reduce the number of help desk calls, and potential “truck rolls” it needs to initiate to resolve issues at its customer sites. In addition, by enforcing compliance with baseline PC configuration guidelines, Persystent Suite will also improves IT Authorities’ success rates for distribution of end user software patches and updates. The plan is to leverage Persystent Suite as an additional offering in their product line.
“At Persystent Technologies, we are focused on ensuring the work-readiness of a company’s most important worker productivity tool—the end user PC,” stated Joe Loughry, CEO, Persystent Technologies. “Through this partnership, we are pleased to align ourselves with an MSP market leader like IT Authorities, and share their vision that IT should be a driver for business success, rather than simply a cost center. We look forward to building a deep and lasting relationship with IT Authorities and other MSP providers, providing a viable solution for sustained and continuous access to critical business applications.”
In 2008, IT Authorities received several accolades including being named one of the Top 100 Managed Services Providers by MSP Mentor and was voted number one in the Best Places to Work in Tampa Bay by Tampa Bay Business Journal—the first company to earn a perfect score. IT Authorities is a Microsoft Gold Certified partner, and its CEO, Jason Caras, was named to the MSP Mentor Top 250 Managed Service Provider Experts in the World.
About Persystent Technologies
The Persystent® Technologies solutions ensure that end-user desktop and laptop computers are always available and fully functional—whether in the office or offsite.
When computers are down, so is business productivity, therefore Persystent Technologies developed the only automated PC recovery product on the market with unsurpassed speed, restoring application and operating system (O/S) files that are corrupted, changed, or missing, in less than 30 seconds.
Unlike any other disaster recovery provider, Persystent Technologies offers the only solution that restores degraded systems to a working state whether the PC is on or off the network, and even if the OS cannot engage.
Nothing, including viruses, malware or other unauthorized programs can stop a Persystent PC from returning to its desired configuration. By simply rebooting the system, either automatically or on demand, Persystent Technologies eliminates the need for manual PC reimaging while preserving user data and settings during the restoration process.
In addition to keeping end users productive, Persystent Technologies enables IT staffs to control PC damage, reduce help desk calls, enforce compliance, and improve the success rate of software patches and updates. Additional benefits include energy savings through reduced PC power consumption via an automatic shutdown feature.
Founded in 2002, Persystent Technologies solutions have been instrumental to organizations across North America including government, health care and education sectors with limited resources to support a high ratio of employees to IT staff and 24/7 business uptime.
For more information on Persystent Technologies and its solutions, visit: www.persystent.com.