Relief for the Help Desk and Reduced Support Costs

Most help desk support staff spend a lot of time, money and effort on help desk calls that turn out to be registry errors, application errors, viruses, OS issues and incompatible software downloads.

The issues might be relatively minor, but the time and financial implications to IT managers are not:

• Support calls are estimated to be $24 per call, much higher for mobile users
• Labor equates to more than 50% of the total cost of ownership of PCs

Persystent Solo enables a proactive approach to supporting PC environments and brings much needed relief to help desk staff by targeting their biggest pain point: time-consuming, non-critical help desk calls.

Our “self-healing” technology can be set to repair PCs automatically or on demand. End users can easily resolve common issues on their own by rebooting their PC. Persystent will always return the PC to its desired, clean recovery point even when the OS cannot engage -- on or off the network.

IT benefits in many ways…

• Reduced number of help desk calls and fewer desk side visits
• Easier support of mobile devices (no more shipping laptops for repair)
• Automated enforcement of desktop compliance and configuration policies

The cost benefits of Persystent Solo to help desks -- in virtually every environment – are quite amazing. IT departments shift from being reactive when problems arise to proactive, allowing more time to focus on larger, strategic initiatives.

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